Cancellation & Lockout Policy

Rescheduling

Reschedule free of charge up to 24 hours before your arrival window, from your customer portal or by calling us. Inside 24 hours we will always try to move you, subject to route availability.

Cancellations

Cancel more than 24 hours ahead and your deposit is refunded in full. Cancellations inside 24 hours forfeit the deposit, which covers the reserved route time your cleaner can no longer fill.

Recurring plans can be canceled any time; the plan stays active through the end of the cycle you already paid for.

Lockouts and entry access

Your cleaner needs entry access at the start of your window. If we cannot get in after waiting 30 minutes and calling the number on file, the visit is recorded as a lockout and the deposit is retained as the lockout fee.

Avoid this by adding a lockbox or key code in your entry-access notes, or by calling (616) 420-4636 if plans change on the day.

Arrival windows

Morning cleanings arrive between 8:00 AM and 12:00 PM, afternoons between 12:00 PM and 4:00 PM, and Airbnb turnovers are completed inside the 11:00 AM – 3:00 PM checkout-to-check-in window. You get a text when your cleaner is on the way.